Ticket Close Delta

[nattivillin]

I need to quickly see the difference between the # of new tickets & closed tickets.

How can I get this in a live tile?

[Support Team]

Re: Ticket Close Delta

Thank you for posting this.

Live Data "boxes" show real time data.

You can add Live Data items that will show, for example, how many Tickets are now at the 'New' status or the number of open Tickets (for all open statuses).

Another item can be added to display how many Tickets were closed today/last week etc.

In case you want to compare between the amount of Tickets that were opened vs closed for specific date/week/month - you can use the following Ticket Reports:

Weekly Tickets Summary by Accounts / Employees /Employees and Accounts

Annual Tickets Summary by Accounts / Employees /Employees and Accounts

Hope this helps!

[nattivillin]

Re: Ticket Close Delta

So no live data tile that does the math for us?

-Ranger is supposed to make my life easier....

[Support Team]

Re: Ticket Close Delta

Currently the Live Data does not support such calculation. Your request was logged and will be reviewed.

[adent-ctc]

Re: Ticket Close Delta

Hello nattivillin

Would you like the numeric difference between new and closed Tickets for all customers, or a subset, or for each customer?
Would you like this restricted by Time Frame or other variable?

Kind regards

Andrew Dent