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{| id="mp-topbanner" style="width:100%; background:#ffffff; margin-top:1.2em; border:1px solid Silver;"
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<div style="font-size:162%; border:none; margin:0; padding:.1em; color:#000;">Welcome to the Commit Wiki,</div>
<div style="font-size:180%; border:none; margin:0; padding:.1em; color:#000;">Welcome to the RangerMSP Wiki</div>
<div style="top:+0.2em; font-size:95%;">Commit Support Documentation Center.</div>
<div style="top:+0.2em; font-size:120%;">RangerMSP Support Documentation Center.</div>
<div id="articlecount" style="width:100%; text-align:center; font-size:85%;">[[Special:Statistics|{{NUMBEROFARTICLES}}]] articles in the system</div>
<!--    <div id="articlecount" style="width:100%; text-align:center; font-size:85%;">[[Special:Statistics|{{NUMBEROFARTICLES}}]] articles in the system</div> -->
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| style="width:16%; font-size:95%;" |
* [http://www.commitcrm.com/download.php Download CommitCRM]
* [http://{{SERVERNAME}}/free-trial/free-trial-download/ Download RangerMSP]
* [http://www.commitcrm.com/forum/ Forums]
* [http://{{SERVERNAME}}/forum/ Forums]
* [http://www.commitcrm.com/why_commitcrm.htm Why Commit?]
* [http://{{SERVERNAME}}/products/reasons-why/ Why RangerMSP?]
* [http://www.commitcrm.com/aboutus.htm About Commit]
* [http://{{SERVERNAME}}/about-us/ About us]
|}
|}
<!--        4HEADLINES        -->
{{Col}}
<br>
=New to RangerMSP?=


*[[Introduction|Introduction to RangerMSP]]
*[[Getting Started|Getting Started]]
*[[#Setup & Installation|Setup & Installation]] 
*[[FAQ]]


<!--        4HEADLINES        -->
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Text Text Text Text Text Text Text Text Text Text Text Text Text Text Text Text Text Text Text Text Text Text Text Text Text Text Text Text Text Text Text Text Text Text Text Text.
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<H1>Forum Threads</H1>


*[http://www.commitcrm.com/forum/showthread.php?t=1153 New! Installation Video Tutorials]
=Documentation=
*[http://www.commitcrm.com/forum/showthread.php?t=1137 New! CommitCRM 5.1 is Now Available ]
*[[#Getting Started|Getting Started]]
*[http://www.commitcrm.com/forum/showthread.php?t=1025 New! Follow us on Twitter – twitter.com/CommitCRM]
*[[#Setup & Installation|Setup & Installation]]
*[http://www.commitcrm.com/forum/showthread.php?t=1037 The IT Toolbox – Community Based Resources for IT Professionals]  
*[[#Work Flows|Work Flows]]
*[[#User Manuals|User Manuals]]
*[[#Office Management|Office Management]]
*[[#Service Management|Service Management]]
*[[#Billing|Billing]]
*[[#Import and Export|Import and Export]]
*[[#Customization|Customization]]
*[[#Privileges|Privileges]]
*[[#Integration|Integration]]
*[[#FAQ|FAQ]]
*[[:Category:KB|RangerMSP KB Articles]]
 
{{Break}}


</td>
=Popular Forum Threads=
</tr>
*[http://{{SERVERNAME}}/support/version-update/ New RangerMSP 30 Release!]
<tr>
*[http://{{SERVERNAME}}/forum/showthread.php?t=1208 Running an IT Services Business Forum ]
<td valign='top' width='45%'>
*[http://{{SERVERNAME}}/forum/showthread.php?t=1037 The IT Toolbox – Community Based Resources for IT Professionals]
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=Recent KB Articles=
*[[KB:_Keeping_Your_Customers_In_Touch_With_You|Keeping Your Customers In Touch With You]]
*[[KB:_Integrating_Wiki_Search_Into_Your_Browser|Integrating WIki Search Into Your Browser]]
*[[KB:_Direct_Dialing_Using_a_Modern_Phone_System|Direct Dialing Using a Modern Phone System]]
*[[KB:_How_To_Rename_Fields|How To Rename Fields]]
*[[KB:_Setting_up_the_software_with_Terminal_Services|Setting Up the Software with Terminal Services]]
*[[KB:_How_To_Create_Tickets_On_Behalf_of_Your_Customers_Using_Emails|How To Create Tickets On Behalf of Your Customers Using Emails]]
{{Colend}}


<!--        CATEGORIES AND ARTICLES        -->
<!--        CATEGORIES AND ARTICLES        -->
== [[Getting Started]] ==
==[[Getting_Started|Getting Started]]==
<font size=2>
<font size=2>
*[[Introduction|Introduction to CommitCRM]]
*[[Introduction|Introduction to RangerMSP]]
*[[CommitCRM Installation|Installing CommitCRM]]
*[[Software Installation|Software Installation]]
*[http://www.commitcrm.com/videos/commit_crm_getting_started_tutorial_video.htm Getting Started Tutorial]</font>
<br>


==[[Setup|Setup & Installation]]==
'''Client'''
*[[Software Installation|Software Installation]]
*[[Accounts | Account Setup]]
*[[Employees | Employee Setup]]
*[[Privileges | Privileges Setup]]
*[[Import and Export]]
*[[QuickBooks Link|RangerMSP-QuickBooks Link]]
*[[Outlook Sync|RangerMSP-Outlook Sync]]
*[[QuoteWerks_Link|RangerMSP-QuoteWerks Link]]
*[[Xero_Link|RangerMSP-Xero Link]]


==[[Setup]]==
'''Server'''
*[[Import and Export]]
*[[Software Installation|Software Installation]]
*[[Web Interface|Commit Web Interface Installation]]
*[[Web Interface|RangerMSP Web Interface]]  
*[[Email Connector|Commit Email Connector Installation]]
*[[Email Connector|RangerMSP Email Connector Setup]] , [[Ticket_Management#Email_Distribution_via_Email_Connector|Email Threading via RangerMSP Email Connector]]
*[[Alerts Server|Commit Alerts Server Installation]]
*[[Alerts Server|RangerMSP Alerts Server]]  
*[[QuickBooks Link|Commit-QuickBooks Link]]
*[[Report Scheduler|RangerMSP Report Scheduler]]
*[[Commit-Outlook Sync]]
*[[MSP_Integration_Setup|RMM/MSP Systems Integration]]
*[[Videos#Installation Guides|Installation Videos]]
*[[GFI_MAX_Link|GFI MAX Link Setup Guide]]
*[[Continuum_Link|Continuum Link Setup Guide]]
*[[SQL Database Installation Guide | SQL Database for RangerMSP Installation Guide (for registered users)]]
*[[SQL Database for Trial Users|SQL Database for Trial Users]]




==Videos==
<br>
*[http://www.commitcrm.com/videos/commit_crm_getting_started_tutorial_video.htm Getting Started Tutorial]
*[http://www.commitcrm.com/videos/web_interface_installation_video.htm Web Interface Installation]
*[http://www.commitcrm.com/videos/web_interface_installation_video.htm Email Connector Installation]
*[http://www.commitcrm.com/videos/web_interface_installation_video.htm Alerts Server Installation]
*[[Videos|Watch more videos!]]




==Common Work Flows==
==[[Work_Flows|Work Flows]]==
*[[Tickets|Ticket Lifecycle]]
*[[Tickets|Ticket Lifecycle]]
*[[Billing Lifecycle]]
*[[Ticket Management]]  
*[[Billing Lifecycle]]  
*[[Project Management]]
*[[Project Management]]
*[[Recurring Contracts]]
*[[Recurring Contracts]]
*[[SLA|Service Level Agreements (SLA)]]
*[[Over-used Hours]]
*[[Over-used Hours]]
*[[Rolling-over Hours]]
*[[Asset Warranties]]
*[[Asset Warranties]]
*[[Preventive Maintenance]]
*[[Preventive Maintenance]]
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*[[Barcodes and Assets]]
*[[Barcodes and Assets]]
*[[Sales|Sales Management]]
*[[Sales|Sales Management]]
*[[Activity Templates]]
*[[Managing Quotes]]
*[[Managing Quotes]]
*[[Filters|Searching with Filters]]
<br>


 
==[[User_Manuals|User Manuals]]==
== User Manuals ==
*[[Billing]]  
*[[Billing]]
*[[Assets]]
*[[Assets]]
*[[Sales]]
*[[Sales]]
*[[Accounts]]
*[[Ticket Management]]
*[[Quotes]]
*[[SLA|Service Level Agreements (SLA)]]
*[[Password Manager]]
*[[Knowledge Base]]
*[[Knowledge Base]]
*[[Activity Templates]]
*[[Activity Templates]]  
*[[Email Templates]]
*[[Email Templates]]
*[[Documents]]
*[[Documents]]
*[[QuickBooks Link|Commit-QuickBooks Link]]
*[[Filters|Using Filters]]
*[[Commit-Outlook Sync]]
*[[Statistics Board]]
*[[Web Interface|Commit Web Interface]]
*[[Web Interface|RangerMSP Web Interface]]
*[[Email Connector|Commit Email Connector]]
*[[Generating_Reports_User_Guide|Generating Reports]]
*[[Alerts Server|Commit Alerts Server]]
*[[Report_Designer_User_Guide|Report Designer]]
*[[To-do Lists]]
 
'''Integration'''
*[[QuickBooks Link|RangerMSP-QuickBooks Link]]
*[[Xero_Link|RangerMSP-Xero Link]]
*[[Outlook Sync|RangerMSP-Outlook Sync]]
*[[Office_365_Sync|Office 365 Calendar Sync for RangerMSP]]
*[[Email Connector|RangerMSP Email Connector]]  
*[[Alerts Server|RangerMSP Alerts Server]]
*[[Report Scheduler|RangerMSP Report Scheduler]]
*[[QuoteWerks_Link|RangerMSP-QuoteWerks Link]]
*[[MSP_Integration_Setup|MSP Systems Integration]]
*[[API Developers Guide|API Developers Guide]]


<br>


==Office Management==
==[[Office_Management|Office Management]]==
*[[Accounts]]
*[[Accounts]]
*[[Employees]]
*[[Subcontractors]]
*[[Privileges]]
*[[Documents]]
*[[Documents]]
*[[Documents#Using Word Merge Templates|Word Templates]]
*[[Documents#Using Word Merge Templates|Word Templates]]
*[[Email Templates]]
*[[Email Templates]]
*[[Documents#Managing Outlook Emails within CommitCRM|Filing Emails]]
*[[Documents#Managing Outlook Emails within RangerMSP|Filing Emails]]
*[[History]]
*[[History]]
*[[Commit-Outlook Sync]]
*[[Outlook Sync|RangerMSP-Outlook Sync]]
*[[Sales|Sales Management]]
*[[Quotes]]
*[[Statistics Board]]
*[[Filters|Searching with Filters]]
*[[Reports|Reports]]
<br>


 
==[[Service_Management|Service Management]]==
==Service Management==
*[[Ticket Management]]
*[[Tickets]]
*[[Tickets|Ticket Lifecycle]]
*[[Tickets#Dispatch the Ticket|Dispatcher]]
*[[Tickets#Dispatch the Ticket|Dispatcher]]
*[[Assets]]
*[[Assets]]
*[[Activity Templates]]
*[[Managing Quotes]]
*[[Activity Templates]]  
*[[Email Templates]]
*[[Email Templates]]
*[[Knowledge Base]]
*[[Knowledge Base]]
*[[Billing]]
*[[Billing]]  
 
<br>


==Billing==
==[[Billing_Topics|Billing]]==
*[[Billing]]
*[[Billing|Billing User Guide]]
*[[Items]]
*[[Items]]
*[[Charges]]
*[[Charges]]
*[[Charges#Using_the_Timer_to_Add_Charges|Timer]]
*[[Charges#Tracking_Time_Spent|Time Tracking]]
*[[Contracts]]
*[[Contracts]]
*[[Custom Pricing]]
*[[Custom Pricing]]
*[[Contract-Price Charges]]
*[[SLA|Service Level Agreements (SLA)]]
*[[Contract-Price Charges|Billing for Your Contracts]]
*[[Recurring Contracts]]
*[[Recurring Contracts]]
*[[Charges#Charging Using Taxes|Taxes]]
*[[Charges#Charging Using Taxes|Taxes]]
*[[QuickBooks Link|Commit-QuickBooks Link]]
*[[QuickBooks Link|RangerMSP-QuickBooks Link]]
*[[Charges#Using CommitCRM Charge Reports|Charge Reports]]
*[[Xero_Link|RangerMSP-Xero Link]]
*[[Charges#Using RangerMSP Charge Reports|Reports]]
<br>


 
==[[Import_and_Export|Import and Export]]==
==Import and Export==
*[[Import Accounts]]
*[[Import Accounts]]
*[[Import_Accounts#Importing_Secondary_Contacts|Import Contacts]]
*[[Import Tickets]]
*[[Import Assets]]
*[[Import Assets]]
*[[Import Items]]
*[[Import Items]]
*[[Import Charges]]
*[[Import Passwords]]
*[[Import Notes]]
*[[Documents#Importing Existing Documents|Import Documents]]
*[[Documents#Importing Existing Documents|Import Documents]]
*[[Knowledge Base#Importing Articles|Import Knowledge Base Articles]]
*[[Knowledge Base#Importing Articles|Import Knowledge Base Articles]]
*[[Importing from QuickBooks]]
*[[Importing from QuickBooks]]
*[[Syncing Accounts with Outlook|Sync with Outlook]]
*[[Syncing Accounts with Outlook|Import from Outlook (RangerMSP-Outlook Sync)]]
 
*[[Import and Export FAQ]]
*[[Import_and_Export_FAQ#Can_I_export_data_from_RangerMSP.3F|Export Data]]
*[[Community_Sharing_Center|Community Sharing Center]]
<br>


==Customization==
==[[Customization|Customization]]==
*[[Field Customization]]
*[[Field Customization]]
*[[Report Customization]]
*[[Report Customization]]  
 
*[[Activity Templates]]
*[[Email Templates]]
*[[Filters]]
*[[API Developers Guide|RangerMSP API Developers Guide]]
*[[Customization FAQ]]
<br>


==Privileges==
==[[Privileges|Privileges]]==
*[[Employees#Employee Privileges Group|Employee Privileges]]
*[[Employee Privileges]]
*[[Subcontractors#Subcontractors_Permissions|Subcontractors Privileges]]
*[[Customer Privileges]]
*[[Customer Privileges]]
*[[Privileges_FAQ|Privileges FAQ]]
<br>


 
==[[Integration|Integration]]==
==[[Integration]]==
*[[QuickBooks Link|RangerMSP-QuickBooks Link]]
*[[QuickBooks Link|Commit-QuickBooks Link]]
*[[Xero_Link|RangerMSP-Xero Link]]
*[[Commit-Outlook Sync]]
*[[Outlook Sync|RangerMSP-Outlook Sync]]
*[[Commit Online Services]]
*[[Online Services|RangerMSP Online Services]]
*[[Programming API and ODBC Link]]
*[[API Developers Guide|RangerMSP API Developers Guide]]
*[[API by Email and MSP Integration|API by Email]]
*[[API by Email and MSP Integration|Automated Emails]]
*[[QuoteWerks_Link|RangerMSP-QuoteWerks Link]]
*[[Continuum_Link|RangerMSP-Continuum Link]]
*[[GFI_MAX_Link|RangerMSP-GFI MAX Link]]
*[[MSP_Integration_Setup|MSP Systems Integration]] ([[MSP_Integration_Setup#Kaseya.E2.84.A2|Kaseya™ ]], [[MSP_Integration_Setup#Level_Platforms.E2.84.A2_Managed_Workspace.E2.84.A2|Level Platforms™ Managed Workspace™]], [[MSP_Integration_Setup#N-able.E2.84.A2_N-central.E2.84.A2|N-able™ N-central™]])
*[[Documents#Importing Existing Documents|Import and Export (Excel, CSV, etc.)]]
*[[Documents#Importing Existing Documents|Import and Export (Excel, CSV, etc.)]]
*[[Documents#Using Word Merge Templates|Word Templates]]
*[[Documents#Using Word Merge Templates|Word Templates]]
<br>


 
==[[FAQ|FAQ]]==
== FAQ ==
*[[Tickets FAQ|Tickets]]
*[[Tickets FAQ|Tickets]]
*[[Contracts FAQ|Contracts]]
*[[Contracts FAQ|Contracts]]
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*[[Items FAQ|Items]]
*[[Items FAQ|Items]]
*[[Reports FAQ|Reports]]
*[[Reports FAQ|Reports]]
*[[Import & Export FAQ|Import & Export]]
*[[Import and Export FAQ|Import & Export]]
*[[QuickBooks FAQ|QuickBooks]]
*[[QuickBooks FAQ|QuickBooks]]
*[[Web Interface FAQ|Web Interface]]
*[[Web Interface FAQ|Web Interface]]
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*[[Online Services FAQ|Online Services]]
*[[Online Services FAQ|Online Services]]
*[[Customization FAQ|Customization]]
*[[Customization FAQ|Customization]]
*[[Backup & Restore FAQ|Backup & Restore]]
*[[Backup and Restore FAQ|Backup & Restore]]
*[[Global Settings FAQ|Global Settings]]
*[[Global Settings FAQ|Global Settings]]
*[[Labor Rates FAQ|Labor Rates]]
*[[Labor Rates FAQ|Labor Rates]]
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*[[Messages FAQ|Messages]]
*[[Messages FAQ|Messages]]
*[[Taxes FAQ|Taxes]]
*[[Taxes FAQ|Taxes]]
 
<br>




__NOTOC__
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Latest revision as of 13:44, 19 September 2022

Welcome to the RangerMSP Wiki
RangerMSP Support Documentation Center.


Getting Started


Setup & Installation

Client

Server




Work Flows


User Manuals

Integration


Office Management


Service Management


Billing


Import and Export


Customization


Privileges


Integration


FAQ



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