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| Line 153: | Line 153: | ||
==[[Service_Management|Service Management]]== | ==[[Service_Management|Service Management]]== | ||
*[[Ticket Management]] | *[[Ticket Management]] ([[Videos#Ticket_Management|Watch Videos]]) | ||
*[[Tickets|Ticket Lifecycle]] ([[Videos#Ticket_Management|Watch Videos]]) | |||
*[[Tickets|Ticket Lifecycle]] | *[[Tickets#Dispatch the Ticket|Dispatcher]] ([http://www.commitcrm.com/videos/commit_crm_getting_started_tutorial_video.htm Watch Video]) | ||
*[[Tickets#Dispatch the Ticket|Dispatcher]] | |||
*[[Assets]] | *[[Assets]] | ||
*[[Activity Templates]] | *[[Activity Templates]] ([http://www.commitcrm.com/videos/commit_activity_templates_video.htm Watch Video]) | ||
*[[Email Templates]] | *[[Email Templates]] | ||
*[[Knowledge Base]] | *[[Knowledge Base]] | ||
*[[Billing]] | *[[Billing]] ([[Videos#Contracts & Billing|Watch Videos]]) | ||
<br> | <br> | ||
Revision as of 09:47, 27 January 2011
|
Getting Started
Setup & Installation
- Installing CommitCRM
- Installation Videos
- Account Setup
- Employee Setup
- Privileges Setup
- Import and Export
- Commit Web Interface (Watch Video)
- Commit Email Connector (Watch Video)
- Commit Alerts Server (Watch Video)
- Commit-QuickBooks Link
- Commit SQL Database (CSD) Installation Guide (for registered CSD users)
- Commit SQL Database for Trial Users
- Commit-Outlook Sync
- Upgrading CommitCRM Video
Videos
- Getting Started Tutorial
- Web Interface Installation
- Email Connector Installation
- Alerts Server Installation
- Ticket Management Videos
- Billing Videos
- To All Videos!
Work Flows
- Ticket Lifecycle (Watch Videos)
- Ticket Management (Watch Videos)
- Billing Lifecycle (Watch Videos)
- Project Management
- Recurring Contracts (Watch Video)
- Over-used Hours
- Asset Warranties
- Preventive Maintenance
- Return Material Authorization (RMA)
- Barcodes and Assets
- Sales Management
- Activity Templates (Watch Video)
- Managing Quotes
User Manuals
- Billing (Watch Videos)
- Assets
- Sales
- Ticket Management (Watch Videos)
- Knowledge Base
- Activity Templates (Watch Video)
- Email Templates
- Documents
- Commit-QuickBooks Link
- Commit-Outlook Sync
- Commit Web Interface (Overview Video, Installation Video)
- Commit Email Connector (Installation Video)
- Commit Alerts Server (Installation Video)
- Commit API Developers Guide
- Generating Reports
- Report Designer (Watch Video)
Office Management
- Accounts
- Employees
- Subcontractors
- Privileges
- Documents
- Word Templates
- Email Templates
- Filing Emails
- History
- Commit-Outlook Sync
- Sales Management
- Reports
Service Management
- Ticket Management (Watch Videos)
- Ticket Lifecycle (Watch Videos)
- Dispatcher (Watch Video)
- Assets
- Activity Templates (Watch Video)
- Email Templates
- Knowledge Base
- Billing (Watch Videos)
Billing
- Billing Videos
- Billing User Guide
- Items
- Charges
- Contracts
- Custom Pricing
- Billing for Contracts
- Recurring Contracts
- Taxes
- Commit-QuickBooks Link
- Reports
Import and Export
- Import Accounts
- Import Assets
- Import Items
- Import Documents
- Import Knowledge Base Articles
- Importing from QuickBooks
- Import from Outlook (Commit-Outlook Sync)
- Import and Export FAQ
- Export Data
- Community Sharing Center
Customization
Privileges
Integration
- Commit-QuickBooks Link
- Commit-Outlook Sync
- Commit Online Services
- Commit API Developers Guide
- API by Email
- Automated Emails
- MSP Systems Integration
- Import and Export (Excel, CSV, etc.)
- Word Templates
FAQ
- Tickets
- Contracts
- Dispatcher & Calendar
- Charges
- Items
- Reports
- Import & Export
- QuickBooks
- Web Interface
- Outlook Integration
- Alerts Server
- Email Connector
- Employees & Users
- Documents
- Accounts
- Assets
- Knowledge Base
- Activity Templates
- Online Services
- Customization
- Backup & Restore
- Global Settings
- Labor Rates
- History
- Privileges
- Messages
- Taxes