KB: Keeping Your Customers In Touch With You
This page explains 2 ways to make it easier to start their own service tickets.
First – Commit Web Interface:
The Web Interface allows your customers to log in to the system to open their own tickets themselves, so all you need to do is dispatch, treat, and charge the ticket. The web interface logon page can also be embedded to your own website, so that your users can access CommitCRM through your Flagship website that I'm sure your customers are already familiar with. So, turning your website into a customer call center is easy!
Check these links out.
Customers see this
Employees see this
Second – Commit Email Connector:
The email connector listens for emails on a dedicated mailbox, so that if a client sends the server an email, the server cross references the email address to the corresponding account, and opens a ticket copies the email body to the ticket description which you just need to have dispatched and charged. The connector then sends the client (and optionally, you…) with a ticket number in the subject, and files all the emails in the documents folder. Every email sent to the server or with the server cc’d or bcc’d gets filed in the ticket and the accounts documents. (You can also store the vcs files there, and have them emailed to clients from there…)
- For more information on the Email Connector, Please click here.
- For an installation video for the Email Connector, please click here.
API
Also, Using the Email Connector you will be able to send XML formatted transactions, and email them directly to the server. So, you can create your own ticket creation form on a web page, which you use to identify the customer and pass ticket description to CommitCRM API.
- For more information regarding API over XML, please click here.
Screenshot Samples
Add Outgoing Email Responses
Add Incoming Email Support for Automatic Ticket Processing
==Configure A Backup Mailbox and Automatic Responses===File:Emlconnectsext.jpg
